Gift Cards

What is a gift card?

A gift card is a prepaid voucher one person buys as a present for someone else. The recipient receives a code and can spend the balance on tickets for any event on your schedule.

You choose the amounts you sell (for example $25, $50, $100) and how buyers pay.
A buyer picks an amount, enters the recipient's name and email plus an optional message, and pays.
The recipient is emailed the gift card and enters its code at checkout to knock the balance off their order.

The balance carries over

Gift cards are balance-tracked. If an order costs less than the card, the remainder stays on the code for next time. If it costs more, the customer just pays the difference with any normal payment method.

Selling gift cards is a Pro feature. Cards that are already sold can always be redeemed, even if selling is later turned off.

Step 1 - Enable gift cards

Open your schedule's Edit page and go to the Gift Cards section. Turn on Enable gift cards and set:

Amounts - the denominations customers can buy. Add as many as you like.
Currency - gift cards can only be redeemed at events priced in this currency.
Valid for - how many days a card stays usable after purchase. Leave it empty and cards never expire.
Payment method - how buyers pay: Stripe, Invoice Ninja, a payment link, or cash (you confirm the payment manually).

Delivery is by email

Because the recipient receives the card by email, hosted schedules need email set up before gift cards can be enabled. Once you save, you'll get a shareable purchase link to post anywhere.

Step 2 - A customer buys one

A Gift cards button appears on your public schedule page, and a small link shows near the ticket selector on event pages. On the purchase page the buyer:

Picks one of your amounts.
Enters their own name and email.
Enters the recipient's name and email, and an optional personal message - or ticks Send to myself to buy credit for their own use.
Pays with whichever method you chose.

After payment, three emails go out: the recipient gets the gift card with the code and message, the buyer gets a receipt (with the code as a backup), and you get a sale notification.

Paying by cash

If you sell by cash, the card stays pending until you mark it paid on the Sales page. Only then is the recipient emailed the code.

Step 3 - Redeem at checkout

When the recipient buys tickets to any event on your schedule, they enter their gift card code in the gift card field at checkout. The balance is deducted from the order total right away, and they see how much was applied and how much is left.

Order costs less than the card: the difference stays on the card for a future order.
Order costs more: the card covers what it can and the customer pays the rest normally.
Card covers the whole order: checkout completes with nothing left to pay.

Same currency, same schedule

A gift card only works at events on the schedule that sold it, and only when the event is priced in the card's currency.

Step 4 - Track & manage

The Gift cards tab on your Sales page lists every card you've sold, with its balance, status, and total outstanding value. Open a card to see the buyer, recipient, message, and every order it was redeemed against. From there you can:

Mark paid - activate a cash card once you've collected payment.
Resend email - send the card to the recipient again if they lost it.
Cancel or Refund - stop a card from being redeemed. Past redemptions are kept.

Refunds move money manually

Marking a card refunded or cancelled stops it working, but does not move money in your payment provider - do that yourself. If a customer cancels an order that used a gift card, the redeemed amount is automatically returned to the card's balance.

Good to know

One code, reused. A card works over and over until its balance runs out or it expires.
Schedule-wide. A card is valid at every event on the schedule that sold it, including events you add later.
Buy for yourself. The "Send to myself" option makes it easy to top up your own credit.
Expiry is shown up front. If you set a validity period, buyers see it before they pay.
Redemption keeps working. Even if you turn selling off or your plan lapses, already-sold cards can still be redeemed.
Plan. Selling gift cards requires a Pro plan.