Waitlist · free on registration, Pro on tickets

Sold out is not the end of it.

Seats come back. A card is declined, an order is refunded, a pass holder cancels the night before. When one does, it goes to one person on your waitlist - not to all of them - and they get a day to take it.

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On a full registration date the waitlist works on every plan, including Free.

Waitlist · Fri 12 Dec

1 seat returned

R. Achebe Offered - 23h left to take it
M. Halvorsen Next, if it is not taken
T. Osei Waiting
J. Lindqvist Waiting

One offer is live at a time. If it is not taken inside 24 hours it passes to position two, and the seat was never promised to anyone else in the meantime.

The returns

More seats come back than you think.

A sold-out date is not a fixed thing. Four ordinary events put a place back into the room, and each one wakes the queue on its own.

A sale is cancelled

Somebody changes their mind, or you cancel an order yourself. The place goes straight back into the count.

A sale is refunded in full

A full refund releases what the order was holding, so the seat is back on sale as soon as the refund goes through. A partial refund leaves the ticket valid, so it frees nothing.

An unpaid order expires

A checkout begun and abandoned holds its seats only for as long as your release window allows. When it lapses, the seats return.

A pass holder cancels a date

Where a pass books dates in advance, cancelling one hands the place back - and that includes a late cancellation that forfeits the visit, because the seat is more useful to somebody else than the credit is to them.

How the waitlist works

One person, one seat, one day.

The alternative - emailing everybody and letting them race - is how a sold-out night gets oversold and how thirty-nine people are told about a seat that has already gone.

Only the next in line hears

When a place frees up, one email goes out, to one person, carrying a link that will let them buy it. Nobody else is told the seat exists yet.

The offer holds for 24 hours

Long enough for somebody at work to see it and decide, short enough that the seat is not still sitting there on the night. When the window closes without a purchase, the offer moves on by itself.

Then it passes on

Position two becomes position one and the same thing happens again, until somebody takes it. The queue drains in the order people joined it, without anyone needing to run it.

You can see the whole queue

A Waitlist tab appears on the Sales page as soon as there is one entry, listing each person's name and email with the event, the date and where they are in the line. It is the demand that did not fit, in writing - which is worth reading before you decide whether to add a second night.

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Waitlist questions

Do I have to switch the waitlist on?

No. Once a date has sold out, the Join Waitlist button takes the place of the buy button on that event page by itself. Guests give a name and an email, and that is the whole sign-up.

How is this different from "Tell me when tickets go on sale"?

That is the interest list, and it does a different job. The waitlist is for a date that has sold out: it queues people for a seat that comes back and offers it to one of them at a time, free on registration events and Pro on ticketed ones. The interest list is for an event whose tickets are not on sale yet, or for someone who only wants to hear if it changes. It takes an email address and nothing else, then sends one email when tickets go on sale, one if the event is cancelled and a reminder before it starts, plus any notice you choose to send if the date or venue changes. It is free on every plan, and it never offers anyone a seat.

How the interest list works

Is it per event or per date?

Per date. A recurring night that is full on Friday and half empty on Saturday offers the waitlist on Friday only, because Friday is the thing that sold out.

What stops two people buying the same returned seat?

Only one person is ever notified at a time. The next in line is told only after the current offer is either taken or expires, which is the whole reason the feature works this way rather than emailing everyone at once.

How long does someone have?

Twenty-four hours from the email. If they have not bought by then the offer passes to the next person automatically - there is nothing for you to chase or re-send.

Does a refunded ticket wake the list?

A full refund does. A cancelled sale, a fully refunded sale and an unpaid order that expires all put the place back and offer it on, and so does a pass holder cancelling a date they had booked in advance. A partial refund leaves the ticket valid, so the seat is still taken and nobody is offered it.

Can I see who is waiting?

Yes, on the Waitlist tab of the Sales page, which appears as soon as there is one entry. It shows each person with their event, date and status, so you know how much demand you turned away.

Which plan do I need?

On a free registration event the waitlist works on every plan, including Free. On a ticketed event it is on the Pro plan, and on every selfhosted install at no cost.

Free to start

Keep the queue outside the door.

Sell the seat that comes back, to the person who asked for it first.

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